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Terms & Conditions, Booking & Payment details and Privacy Policy
www.sustenanceforthesoul.com is acting as a holiday booking service on behalf of individual property owners or local rental property management companies. Whilst we endeavour to ensure that the information on this website is correct, we cannot guarantee or warrant that the information is totally complete or accurate; nor do we commit to ensuring that the website remains available or that the material on this website is kept up-to-date.
We are authorised by various owners/companies to offer their properties for rental. On receipt of a booking inquiry we will respond with confirmation of availability of a property, the exact price, deposit required and methods of payment. Only when we receive a completed booking form and the deposit payment, and we confirm that booking, will a contract exist and the cancellation policy (below) becomes effective. Payment must be sent immediately following making the booking. If payment is not received, the property could be offered to another party.
The rental prices quoted on this website includes accommodation, the use of all facilities and utilities (electricity, water and gas for cooking) except for central heating costs if applicable which are charged extra. Bed linen and towels are supplied and properties are cleaned before arrival. Some properties also include other services in the price which are detailed on the relevant web pages. Whilst we endeavour to make sure prices on the website are correct we reserve the right to modify prices until a reservation is booked by the client.
To secure a reservation we will require a deposit of 20 to 30% or full payment if the booking is within 8 weeks of your arrival date. The balance payment plus any security deposit (applies to Italian properties only) should be sent to us at least 2 months before your arrival date. The dates and amounts for balance payment will be detailed in your booking confirmation and a reminder emailed to you nearer the time. Any security deposit will be returned to you within 4 weeks of your date of departure if there are no damages incurred, less any agreed deductions for central heating costs or any other services if applicable.
Should you need to make any changes to your confirmed booking please notify us as early as possible by email. While we will endeavour to assist, we cannot guarantee we will be able to meet your request.
CANCELLATION POLICY: Should you need to cancel your booking once it has been confirmed, please advise us as quickly as possible in writing by email. Your notice of cancellation will only be effective when we receive it. The following cancellation charges will be payable:
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Period before your arrival date that we receive your cancellation
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Cancellation charge €
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More than 2 months
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Deposit only
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Less than 2 months
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50% of total rent
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Less than 5 weeks
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75% of total rent
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Less than 3 weeks
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100% of total rent
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We strongly recommend that the Renter purchases adequate travel insurance including cancellation cover.
It is unlikely that we will have to advise any changes to your accommodation but occasionally we may be forced to make changes and we reserve the right to do so. We will advise you of any changes at the earliest possible date. We also reserve the right to cancel your accommodation in any circumstances. In this case, we will do our best to find you alternative accommodation if available. If it is necessary to cancel your accommodation and no acceptable alternative is possible, we will refund all money paid but we cannot accept any further liability over independently arranged travel.
RENTAL PROPERTY MAINTENANCE AND CARE: The Renter agrees to use reasonable care when using the property to be certain that everything is left in the same condition as received (other than normal wear and tear). Renter agrees to accept liability for damages, misuse, neglect of premises, and lost or stolen items. The Renter will be notified of any such damages and costs incurred.
LIABILITY: Neither the property owner, nor holidayparadiso.com, assume any liability for loss, damage or injury to guests or their personal property; nor accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas or electricity, nor any inconvenience caused by any disturbances such as neighbouring properties, land, or animals. Nor will we accept any liability for any loss or damage caused by weather, natural disasters, acts of God, or other reasons beyond his control. Should you encounter any problems, please contact the local property manager immediately so that issues can be handled as quickly as possible.
SECURITY: The Renter agrees to keep rental premises secure. When not occupying the house, the Renter must ensure that all doors, windows and gates are secured.
Terms & Conditions of using this website
These terms and conditions govern your use of our website. By using our website, you accept these terms and conditions in full. Intellectual property rights - unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved. Licence to use website - you may view, download for caching purposes only, and print pages from the website, provided that:
you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system. you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent you must not edit or otherwise modify any material on the website.
Limitations of liability - Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill). Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website. Law and jurisdiction - This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England. Our contact details- www.sustenanceforthesoul.com is a website run by Sustenance for the Soul Partnership of 13 Rock Lane, Warminster, Wilts, BA12 9JZ. Partners: Peter Read and Trudy Read. You can contact us by email at peter@holidayparadiso.com .
These terms and conditions are based on a template created and distributed by www.website-law.co.uk.
Website privacy policy
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect? - we may collect, store and use the following kinds of personal data: (a) information about your visits to and use of this website; (b) information about any transactions carried out between you and us on or in relation to this website, including information relating to any bookings you make, (c) information that you provide to us for the purpose of making a booking and/or email notifications.
(2) Information about website visits - We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.
(3) Using your personal data - Personal data submitted on this website or by email will be used for the purposes specified in this privacy policy or in relevant parts of the website. In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to provide property owners and/or their management agents with details of your booking and statistical information about our users (but statistical information will not be used to identify any individual user). We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4) Other disclosures - In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you: (a) to the extent that we are required to do so by law; (b) in connection with any legal proceedings or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and (d) to the purchaser or seller (or prospective purchaser or seller) of any business or asset which we are (or are contemplating) selling or purchasing.] Except as provided in this privacy policy, we will not provide your information to third parties.
(5) International data transfers - Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. If you are in the European Union, information which you provide may be transferred to countries, including Barbados and the USA, which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.
(6) Security of your personal data - We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. We will store all the personal information you provide on our secure computers. Any electronic payments you make to us will be through the third party Paypal which has fully secure technology and we will not be given your credit card details.
(7) Policy amendments- We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
(8) Your rights - You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at 10.00 euros) You may instruct us not to process your personal data for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. You can also instruct us not to use your personal data for marketing purposes by email.
(9) Contact - If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to peter@sustenanceforthesoul.com
This privacy policy is based on a template created and distributed by www.website-law.co.uk
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